Frequently Asked Questions
Everything you need to know about your healthy meal delivery service.
How do you ensure the freshness of the meals during shipping?
All meals are prepared fresh and shipped in insulated boxes with non-toxic gel packs designed to maintain optimal temperatures for up to 48 hours in transit.
Are your ingredients organic and sustainably sourced?
Yes, we prioritize organic produce, grass-fed beef, pastured poultry, and wild-caught seafood to ensure the highest nutritional quality and environmental standards.
Can I customize my meal plan based on dietary restrictions?
Absolutely. You can filter our weekly menu by gluten-free, dairy-free, keto, or paleo preferences to ensure every meal fits your specific metabolic needs.
When is the deadline to change or cancel my weekly order?
You have until Wednesday at 11:59 PM EST to modify your meal selections, pause your subscription, or cancel for the following week's delivery.
What should I do if my delivery is delayed or damaged?
If your order arrives late or compromised, please contact our support team within 24 hours with a photo of the package for a full replacement or store credit.
How do I heat and prepare the meals?
Our containers are microwave-safe and BPA-free. Most meals are ready in 2-3 minutes in the microwave or can be transferred to an oven-safe dish for heating at 350°F for 10-15 minutes.