Returns & Exchanges
At Metabolic Meals, we stand behind the quality of our fresh, chef-prepared ingredients and aim for complete customer satisfaction with every delivery. Due to the perishable nature of our products, we offer specialized solutions for any order discrepancies or shipping concerns to ensure you never miss a healthy meal.
Inspect Your Delivery
Upon arrival, please check your package for any transit damage or temperature concerns and ensure all ordered items are present.
Contact Support
If you are unsatisfied with your order, notify our customer care team within 24 hours of delivery via email or phone with your order number and photos of the issue.
Quality Assessment
Our team will review your claim to determine if the issue was caused by shipping delays, packaging failure, or a preparation error.
Resolution Delivery
Once validated, we will issue a credit to your account or process a refund to your original payment method for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing